Full or partial refund to a customer.
- Commercial site connection dashboard platform.
- Spotify, or Amazon, or WooCommerce ,
- Your e-commerce platform automatically connects with the Stripe gateway to return funds to the customer’s card .
The exact procedure to follow, step by step .
Step 1: Access the customer’s order
1. Open the command list: Dashboard of the site administrator, either: WordPress or others.
In the left sidebar menu of your administration, go to the commerce platform: Other, Potify or WooCommerce > Orders .
Click on the name or order number to be refunded . Verification: You are on the details page showing the customer’s address, the items purchased, and the subtotal paid.
2. Open the refund interface: Edit window.
Scroll down the page to the summary table of items ordered .
In the bottom left corner, below the list of items, click the gray Refund button. Verification: The item row becomes editable, and new digital edit boxes appear below the amounts.
Step 2: Configure the amount (Total or Partial)
The action differs slightly depending on whether the entire order or only part of it is refunded:
1. Define the amount to be refunded: Calculation options.
For a FULL REFUND:
In the Refund amount box on the right, enter the total amount paid by the customer (or change the quantities of each item in the Qty column to reset them to zero ).
For a PARTIAL Refund: Directly enter the exact amount you wish to refund to the customer in the Refund amount box (eg, enter 15.00if you are giving a discount or compensation of $15 on a $50 order).
2. Indicate the reason for the refund (Optional): Internal reason.
In the “Reason for refund” field, please indicate the reason (eg, ” Item slightly damaged” or “CJ Dropshipping dispute validated” ) . This serves as an internal record for our website management .
Step 3: Confirm the automatic refund via Stripe
1. Trigger the return transfer: API execution.
On the blue button Refund $[Amount] via Stripe (Refund via Stripe) .
A confirmation dialog box appears on the screen: click OK . Verification: A green confirmation message appears and the history line to the right of the order records a note indicating that the Stripe refund was successfully processed .
Important information regarding fees and deadlines
Bank processing times: Once the button is clicked, the refund is immediately sent to Stripe . The customer will receive the money in their bank account within 5 to 10 business days, depending on their bank .
Order status: If the refund is full , WooCommerce automatically updates the order status to Refunded . If it is partial , the status remains Processing or Completed .
