JCYM Products Store

JCYM Products

Politique de Retour, Échange et Remboursement

Politique de Retour, d'Échange et de Remboursement

Chez JC Pro Store, nous nous engageons à offrir à nos clients des produits de qualité. Si vous rencontrez un problème avec votre commande, nous sommes là pour vous aider dans le cadre des conditions ci-dessous. 

Et n’oubliez pas que nous avons des fournisseurs de partout avec leurs reglements de retour acceptable par la loi de leurs communautés et entreprises. Seulement, bien choisir son produit. 

Avant de nous contacter pour la perpective de retourner un produit, assurez-vous d’avoir récupéré:

  1. Le numéro de suivi du colis (Tracking number).

  2. En cas d’article endommagé ou défectueux : une photo ou vidéo nette montrant la casse/le défaut.

  3. Une photo de la tiquette d’expédition collée sur le colis reçu par le client. Merci. 

1. Guarantees & Reasons Eligible for Refund or Replacement

We accept requests for returns, refunds, or exchanges in the following situations:

  • Damaged, Defective or Broken Product: If the item arrives damaged or with a malfunction.

  • Shipping Error (Wrong product or size): If the item received does not match the one you ordered (wrong color, size or model).

  • Product Not Received / Package Lost: If the tracking indicates that the package has not been delivered after the maximum guaranteed delivery time.

  • Right of Withdrawal / Change of Mind: If you wish to return a product without defects, subject to the conditions indicated in section 3.

2. Time Limits for Filing a Claim

In order to process your file in accordance with our logistical commitments:

  • Damaged or defective products: Claims must be made within 7 days of receiving the package.

  • Packages not received / Packages lost: Claims must be made within 30 days of the estimated delivery date or the cessation of tracking updates.

  • Change of mind: You have 14 days after receipt to request a return.

3. Refund Conditions (Total or Partial)

A. Full Refund or Free Replacement (100%)

A full refund or immediate dispatch of a free replacement product will be granted without the need to return the product in the following cases:

  • The product arrives completely broken, unusable or defective (visual proof is mandatory).

  • The package has been officially confirmed as lost by the shipping service.

  • The item received is completely different from the original order.

B. Partial Reimbursement

A partial refund may be offered in the following cases:

  • The product has minor damage or a slight imperfection that does not render it totally unusable.

  • Part of a set/kit of several items is missing or damaged.

  • The return request due to a change of mind is accepted, but the original packaging has been slightly altered or opened.

C. Change of Mind & Return Fees

If you wish to return an item simply because you no longer want it:

  • The item must be strictly new, unused and in its original sealed packaging .

  • The shipping costs for returning the item to the warehouse remain the responsibility of the customer .

  • The refund for the product’s value will be issued upon receipt and inspection of the item by our team. Initial delivery charges are non-refundable.

4. Evidence Required to Process Your Request

For any request related to a damaged, defective or incorrect product, you must provide us with the following information by email at support@jcprostore.com:

  1. Your order number and the email address used during the purchase.

  2. A clear photo or short video showing the defect, breakage, or error on the product.

  3. A photo of the shipping label present on the received package.

5. Exceptions (Non-refundable items)

Certain types of items cannot be returned or refunded:

  • Intimate, personal hygiene or healthcare products that have been unpacked.

  • Gift cards and downloadable/digital products.

  • Items purchased during final clearance or special promotion are specified as “non-returnable”.

6. Complaint Procedure

To start a return or refund process:

  1. Écrivez à notre support client à l’adresse : [Votre E-mail de Support, ex: support@jcprostore.com].

  2. Indiquez votre numéro de commande et joignez les photos/vidéos probantes.

  3. Notre équipe analysera votre dossier sous 24 à 48 heures ouvrées et vous fournira les instructions spécifiques (adresse de retour ou confirmation du remboursement/remplacement).

7. Délais de Traitement du Paiement

Une fois votre remboursement approuvé, le montant sera crédité automatiquement sur votre carte bancaire ou votre compte d’origine (via Stripe/PayPal) sous un délai de 5 à 10 jours ouvrés, selon votre établissement bancaire.